How long will it take for me to receive my order?
We deliver your order in about 2-4 weeks. The amount of time that it takes for your order to reach its destination depends on two factors. One is the type of product you have ordered and another is our products are handmade and are not stored in warehouses in mass quantities. There are some occasions when orders must be specially made, and this can present delays in the shipment of an order. In the event that your order must be specially made, you will be contacted by e-mail and informed of the nature of the delay and the expected time frame for shipment of your order.
How AlpacaV ship my order?
We ship our products by international Express Mail Service (EMS), a function of the Peruvian postal service operated in cooperation with postal services throughout the world.
How do I track my orders?
If you already have your tracking number and want to find out the status of your package, you have to call your local Mail Service and tell your tracking number. They will give you information about your order or you can contact us to sales@alpacav.com and we will give you the status of your order.
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