1.  Is it safe to use my credit card online at Alpaca V ?

Using your credit card to shop at Alpaca V   is extremely safe. (http://www.paypal.com / Google Checkout), employs the latest encryption technologies to ensure that your credit card information remains private.

Paypal.com transactions are protected by the highest levels of security available and ensure complete and total privacy for Alpaca V online customers. Not even Alpaca V   employees have access to your credit card information. Using your credit card affords you the added advantage of knowing that, in the event that there is a problem with your purchase, the credit card company will remove the purchase from your bill and Alpaca V will not be paid.

2. How long will it take for me to receive my order?

We deliver your order in about 2-4 weeks. The amount of time that it takes for your order to reach its destination depends on two factors. One is the type of product you have ordered and another is our products are handmade and are not stored in warehouses in mass quantities. There are some occasions when orders must be specially made, and this can present delays in the shipment of an order. In the event that your order must be specially made, you will be contacted by e-mail and informed of the nature of the delay and the expected time frame for shipment of your order.

3. How Alpaca V ship my order?

We ship our products by international Express Mail Service (SERPOST), a function of the Peruvian postal service operated in cooperation with postal services throughout the world.

 4. How do I track my orders?

If you already have your tracking number and want to find out the status of your package, you have to call your local Mail Service and tell your tracking number. They will give you information about your order or you can contact us to sales@alpacav.com / Serpost and we will give you the status of your order.

5. Can I make a special request for a product?

Yes, we can provide you with a special product. For more information contact us to sales@alpacav.com and in your request, please include much information as is possible about the product that you would like to purchase at Peruhandicraft.

6. Delivery Policy

We are not responsible if you do not receive your order if you provide us a wrong address. We sent all our package by certificate mail that mean the someone have to sign at the moment to receive the package. If you think that you or other will not be at the address that you provide us to receive the package please contact us to send the package by other service if you do not do that we are not responsible if you do not receive your order. If you will move to other address and you don't tell us, we are not responsible if you do not receive your order. The mail will try to deliver the package until 3 times in the address that you provide us but if not find any person at the address, we are not responsible if you do not receive your order. If you have any questions, please contact us at service department by email at sales@alpacav.com